Last updated: 10 November 2026
This notice explains what personal information we collect when you visit this site or buy a Nibble Bot, why we need it and what your rights are.
Who we are
Nibble Bot is run by L. Tanzarella, Ground Floor, Radley House, Richardshaw Road, Leeds LS28 6LE. We're responsible for your personal information. You can contact us at nibblebots@gmail.com.
What we collect
- Order details: your name, delivery address, email address, what you bought and the colour you chose.
- Payment details: Stripe takes your card details on its own secure checkout. We never see your full card number.
- Messages: anything you send us by email or social media, including reviews and photos of your pet.
- Technical details: the services that run this site may record basic information such as your IP address and browser type.
Why we use it
- To fulfil your order: we need your details to take payment, post your parcel and handle returns. Our lawful basis is that this is needed for our contract with you.
- To keep records: tax and accounting law requires us to keep sales records. Our lawful basis is legal obligation.
- To answer you and run the business: this includes replying to messages, preventing fraud and keeping the site working. Our lawful basis is legitimate interests.
- To share your review or pet photo: we'll only do this if you've said we can. You can change your mind at any time.
We don't send marketing emails unless you've asked us to, and we don't sell your information.
Who we share it with
We share only what each provider needs:
- Stripe, to take payments
- Royal Mail, to deliver your order
- Netlify, which hosts this site
- Google, which provides the fonts on this site and may receive your IP address when you load a page
- Google (Gmail), which handles our email
- Our accountant, or authorities such as HMRC, where this is required
Some of these providers may handle information outside the UK. Where they do, they should use safeguards that UK data protection law allows.
How long we keep it
We keep order and accounting records for 6 years. We keep other messages only as long as we need them to help you. We delete or stop using a review or photo if you ask us to.
Cookies
This site doesn't set its own cookies or use advertising trackers. Stripe may use cookies on its checkout pages to process payments and prevent fraud. If we add analytics or advertising tools later, we'll update this notice and ask for your consent where needed.
Your rights
You can ask to see the information we hold about you, and ask us to correct it or delete it. You can also ask us to limit how we use it, object to how we use it, or give you a copy to take elsewhere. Some of these rights depend on the circumstances. For example, we have to keep tax records. To make a request, email nibblebots@gmail.com.
Complaints
Please tell us first if you're unhappy and we'll try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.