Delivery and returns

Last updated: 10 November 2026

These terms apply when you buy a Nibble Bot from this site as a consumer. They don't affect your legal rights.

Who you're buying from

L. Tanzarella, trading as Nibble Bot, Ground Floor, Radley House, Richardshaw Road, Leeds LS28 6LE. Email: nibblebots@gmail.com.

Your order

• Prices are in pounds and are the full amount you pay, including UK delivery.
• You'll get an email confirming your payment. If we can't supply your order or chosen colour, we'll contact you and offer another colour or a full refund.
• Colours on screen are a guide. If you choose Surprise me, we pick the colour for you.

Delivery

• We deliver to UK addresses only, and delivery is free.
• We pack orders by hand and usually post them within 2 working days, using Royal Mail.
• Your order will arrive within 30 days unless we agree otherwise with you.
• For Christmas, please order by 14 December. Couriers get busy then, so tell us straight away if you're worried about a parcel.
• If your parcel doesn't arrive, email us and we'll look into it.

Changing your mind

You can cancel your order for any reason up to 14 days after the day you receive it. For a multi-item order, this runs from the day you receive the last item.

• To cancel: email nibblebots@gmail.com or send us any other clear statement that you want to cancel. You can use the form below, but you don't have to.
• Send it back: we'll email you the address to return it to. Please post it within 14 days of telling us you're cancelling. You pay the return postage unless the item is faulty or we sent the wrong one.
• Your refund: we'll refund what you paid within 14 days of getting the item back or receiving proof you've posted it, whichever comes first. We'll use the payment method you used to buy.
• Condition: you can check the item as you would in a shop. If its value has gone down because it's been handled beyond that, we may reduce your refund.

If something's wrong

Your Nibble Bot must be of satisfactory quality, fit for purpose and as described. If it isn't, please email us with your order details and a photo if you can.

• Within 30 days of delivery: you can reject it and get a full refund.
• After 30 days: you can ask for a repair or replacement. If that isn't possible or doesn't fix the problem, you may be entitled to a refund or a price reduction.
• Time limit: you can make a claim for up to 6 years after delivery, or 5 years in Scotland.

Please don't post a faulty item back before emailing us, as our business address only accepts letters. We'll tell you where to send it and pay reasonable return costs for a faulty item. Normal wear isn't a fault, and neither is damage from chewing, because a Nibble Bot is a feeding toy and not a chew toy.

Using it safely

Stay nearby while your pet plays, check the toy for damage, and take it away if it's being chewed or is damaged.

Complaints

If you're not happy, email nibblebots@gmail.com and we'll try to sort it out. For free independent advice, contact the Citizens Advice consumer service.

Cancellation form

You only need this if you'd like to use it. Copy it into an email, or print it and post it to the address below. Please don't send the item itself to this address.